Communication for the Workplace

Program Details

Communication is a key to customer service success. To best serve both our internal and external customers, we must understand what they want, when they want it, why they want it and what their expectations are. How can we figure all of this out if we aren't good listeners and communicators? This course covers verbal and nonverbal communication as well as superior listening skills.

Program Highlights

Learn essential skills needed by all employees
Strong communication skills lead to improved productivity, greater employee satisfaction, higher quality work, and employee retention
This program will benefit employees all workplaces and sectors

Who Should Attend

Working Professionals that want to improve their communication skills.

What You Will Learn

How to be a better listener
Barriers to communication
Nonverbal communication
Spoken communication
Email communication
Telephone communication

Registration

Class Dates & Times:

Class Location:

SCCCD Herndon Campus, 390 W Fir Avenue, Building A, Room 210, Clovis, CA 93611

Registration:

$160 - Class material included
Online Registration
*$50 - with ETP for Qualifying Companies

* Qualifying companies can send employees for a discounted rate of $50 (all four sessions) through the Employment Training Program (ETP) funded by the Employment Training Tax. Contact Celia Zamora for additional information.

Cancellation Policy

Cancellations received up to five (5) working days before the course start date are refundable, minus a $25 processing fee. After that, cancellations are subject to the entire course fee. Please note that if you don't cancel and don't attend, you are responsible for payment.

Space is limited! Registration in advance required! Contact Celia Zamora for additional information, or call 559.243.7534

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