Faculty/Staff Guide

Getting Started


  • Faculty reach out to each and every student individually with a message of compassion.
  • Check your email, Canvas, and the website for current information.
  • Faculty, if you have questions, contact your department chair, the Dean for your division, or your Academic Senate representative.
  • Check the Faculty FAQ's for additional information


Need Technical Help

Submit a ticket through Service Desk for the following:

  • Canvas Issues
  • General Technology Services
  • Issues with Classroom Equipment
  • TeleCommuting Forms
  • Audio/Visual Setups and Deliveries
  • Technology Request Forms
  • Changes to Email Distribution Lists

Teaching Online Resources

Growing with Canvas


Learn the in's and out's of using Canvas.

Improve your Canvas Skills

How to Use Zoom


Articles and video tutorials on how to get up and running with Zoom from the Zoom Help Center.

Improve your Zoom Skills

California Community College Resources

Online Instruction 3CSN is hosting a series of Zoom online sessions to help faculty and staff navigate online environments. Sessions include learning the basics of both Zoom and Canvas. Sessions will be limited to 50 participants. You can find a full schedule of sessions and times here.

CVC-OEI is extending daytime Canvas Tier 1 phone support for all California Community Colleges students and faculty through June 30, effective immediately. If you have questions about how to access or deploy the daytime support, please visit our Faculty Support Hub.

CVC-OEI is also providing a number of webinars that may be helpful as colleges transition learning and student support services to a remote environment. A listing of webinars is available on the CVC-OEI Resources page. Recordings will be posted afterward for people who are unable to attend.

The California Community Colleges Accessibility Center often hosts webinars focusing on accessibility practices for Canvas and online teaching. Check the CCC Accessibility Center Training Page for updates.