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This page outlines the process steps from when an accessibility complaint is submitted to final resolution.
The Accessibility Complaint Process Flow displays the process steps in a flowchart.
Individual Reporting Barrier encounters issue, submits via web form, phone, email, or postal mail.
Office or Division Representative receives complaint.
If Office or Division Representative received the complaint via web form:
If Office or Division Representative didn't receive the complaint via web form:
Individual Reporting Barrier receives preliminary response.
Office or Division Representative will:
Individual Reporting Barrier receives update and coordinates with representative for possible alternative interim solution.
Office or Division Representative works until issue is resolved/concluded, communicates with individual, documents completion date on ticket.
Note: recommended to store documentation related to complaint and resolution in SharePoint Accessibility site.
Individual Reporting Barrier receives final resolution if technology application follow-up was needed.
If there is an issue, please submit the Accessibility Issue, Bug or New Feature Submission Form