Multifactor Authentication

Multifactor Authentication (MFA) adds an extra layer of security to help protect your account from unauthorized access. It's quick to set up and gives you greater control over your account’s security.

Multifactor Authentication (MFA) requires a second method of verification when logging into an online service. Common types of MFA include a one-time use code sent via text, via email, or via notification to a mobile device application. This second method of verification, used alongside your username and password, enhances your account security. By using MFA, you help protect your personal information, as well as sensitive and confidential SCCCD resources and data.

New Users: First Time Set Up

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First Time Login Assistance

Information to help you log in to your student or employee account for the first time.

First Time Login
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Step-by-Step Instructions

First time enrolling in MFA? Check our step-by-step guide to help you setup and manage your account.

Download MFA Guide
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Microsoft Authenticator

Download Microsoft Authenticator for easy, secure sign-ins for all your online accounts.

Download Authenticator

Existing MFA Users

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Manage MFA Methods

Add, remove, and manage MFA methods used to sign into your account or reset your password.

Manage MFA Methods
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Reset Your Password

Use the self-service password tool to reset your @my.scccd.edu or @fresnocitycollege.edu password.

Reset Password
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Request a Hardware Token

Hardware MFA tokens allow you to securely log in without a phone or smartphone. Available upon request.

 Visita an MFA Support Location:

 

Frequently Asked Questions

Find answers to common questions and troubleshooting tips.

I don't have a mobile device. What other options are available to me?

You can check out a hardware MFA token from one of our support locations. These tokens allow you to securely log in without needing a phone or smartphone. 

MFA Support Locations:

I forgot my phone at home. How can I log in to my account without it?

You can request a temporary MFA bypass, which allows you to access your account for 24 hours without needing your mobile device. Visit one of our support locations for assistance with a bypass.

MFA Support Locations:

I believe someone hacked my account. Who do I contact for help?

Immediately contact our FCC Tech Support at 559-442-8206 or the District Student Help Desk at 559-499-6070. We’ll help you secure your account and investigate any suspicious activity.

 

What should I do if my authentication method isn't working?

If your method (text, call, or app) isn’t working, visit a support site as soon as possible. Staff can verify your identity and help you reset or change your MFA method.

MFA Support Locations:

Is MFA required for all students?

Yes, MFA will be enforced on all student accounts to protect your personal information and access to college services. Make sure you're enrolled before the enforcement date to avoid login issues.