Training Institute is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.
Form a deeper understanding of your social role and how to navigate social relationships.
What you will learn
- Increase Your Self Awareness
- The Keys to Empathy
- Active Listening
- Insight on Behavior
- Social Cues (I)(II)
- Conversation Skills
- Body Language
- Building Rapport
Who Should Attend
- Working professionals in all workplaces and sectors who want to be more successful in their communication and service delivery with their customers and coworkers.
Increase Your Self-Awareness
Increasing your self-awareness can help remove or limit self-deception. This class will teach you how to ask for feedback, how to be open to change, and how to reflect on your actions.
The Keys to Empathy
The Keys to Empathy will help you learn to listen and pay attention, to not judge, to shift your view, and teach you the importance of not faking emotions.
Active Listening will help you work on attunement. Learn the importance of not jumping to conclusions, shifting your focus, and not discounting feelings.
Insight Into Behavior
Insight Into Behavior will improve your perception. It will help you separate facts from emotions, improve your online communication, and listen and watch more.
The Communication module will help you give respect and trust, be consistent, and keep your cool in stressful situations. You will learn how to observe and react to body language.
Social Cues (I)(II)
Social Cues (!) focuses on recognizing social situations, eye expressions, non-verbal and verbal cues. Social Cues (II) provides you information a spectrum of cues and helps you review and reflect. You will learn to be more adaptable and flexible and to determine a person's personal space.
Conversation Skills will walk you through various conversation topics and teach you cues to watch for during the conversation. You will also gain awareness on giving your attention while engaging in a conversation.
Body Language will create awareness of your movements, and how you are saying and wording sensitive information. You will observe open vs. closed body language and learn to communicate with power.
The course will conclude with Building Rapport. You will learn the importance of taking the high road, forgetting about yourself, and remembering to focus on the person with whom you are communicating. It will also cover good questions to ask when trying to build rapport.
Dates & Times
- Thursdays, November 9 and 16, 2023 | 1:00 - 5:00 pm
- $160 - 2-Day Training / 8 hours total of training
- Class material included in pricing!
- $50 w/ ETP for qualifying companies
- Qualifying companies can send employees for a discount rate of $50 through the Employment Training Program (ETP) funded by the Employment Training Tax. Contact Celia Zamora for additional information.
Cancellations received up to five (5) working days before the course start date are refundable, minus a $25 processing fee. After that, cancellations are subject to the entire course fee. Please note that if you don't cancel and don't attend, you are responsible for payment.