Essentials of Supervision & Leadership

Program Details

Training Institute is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.

With a host of new challenges and responsibilities to tackle, new supervisors need training that helps them adjust to their new role. Learning how to supervise your new employees on a trial and error basis can lead to discouragement. This workshop can help you overcome many of the problems a new supervisor may encounter, and set the groundwork for a successful change in your working life!

Program Highlights

  • Learn essential skills needed by all supervisors
  • Strong supervisory skills lead to improved productivity, greater employee satisfaction, higher quality work, and employee retention
  • This program will benefit supervisors in all workplaces and sectors

Who Should Attend

  • Managers, front-line supervisors, leads, new supervisors, supervisors who need a refresher, workplace coaches and mentors, anyone wanting to be a better leader

Responsibilities, Action-Centered Leadership & Planning

This workshop will clarify the scope and nature of a supervisory position and learn some ways to deal with the challenges of the role. You will also recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization, and learn key techniques to help you plan and prioritize effectively.

Setting Goals and the Leadership Model

This workshop will take you through steps between dreaming and achieving, by setting goals and taking action. You will explore the many facets of leadership and the Situational Leadership Model. You will complete an in-class self-assessment to determine your leadership style that we will explore together.

Team Building, Communication, & Motivating Employees

This workshop will explore what a team is, the advantages and disadvantages of teams, and developing high performance teams through problem solving and leadership. This session will define communication focusing on listening, questions and probing techniques as well as the communication process. Finally, this session will develop strategies for motivating your team.

Feedback, Delegation, Conflict Resolution, & Discipline

This workshop will focus on giving employee feedback and the six characteristics of effective feedback. We will define the importance of delegation and how to properly do it. This session also looks as the conflict resolution process and the problem-solving process. This workshop concludes with a study of disciplinary issues from a supervisor's point of view.

In-Person Class Dates & Times:

Class Location:

Training Institute @ 700 Van Ness, Basement, Suite 016, Fresno, CA 93721

Online Class Dates & Times:


  • $355* - per person, all 4 sessions
    • Class material included

*Qualifying companies can send employees for a discounted rate of $149 - for 4-days of training through the Employment Training Program (ETP) funded by the Employment Training Tax. ETP Program Information

Cancellation Policy

Cancellations received up to five (5) working days before the course start date are refundable, minus a $25 processing fee. After that, cancellations are subject to the entire course fee. Please note that if you don't cancel and don't attend, you are responsible for payment.

Space is limited! Registration in advance required! Contact Celia Zamora for additional information, or call 559.243.7534