DSPS Testing Center

General Information

 Due to the COVID-19 pandemic, the Disabled Students Programs and Services (DSPS) testing service is currently available on a limited basis.

DSPS provides test accommodations to eligible students which may include a distraction-reduced environment, alternate media, reading services, or extended time.

Students must make an appointment with DSPS counselor to determine eligibility for testing accommodations.

Students

If you prefer to have a visual aid, there is a video tutorial for students for Alternative Testing with AIM.

What is AIM?

  • AIM stands for Accessible Information Management. It is a comprehensive software that allows us to better manage accommodations, appointments, and more.
  • With AIM, you will be able to manage your approved accommodation from any computer, tablet, cell phone, etc.
  • AIM allows you to view and manage your accommodations, generate your Faculty Notification Letter (FNL), schedule exams, etc.

Step 1: Log In

  • Log in to your portal via the Fresno City College website.
  • If you do not already have the DSPS AIM Portal on your dashboard, you can add it via the Apps Catalog. The logo is blue. Once you click the DSPS AIM Portal button, you will automatically be signed into your account.

Step 2: Locating the Alternative Testing Module

  • You will be taken to your home page in AIM. You can see that you have the option to generate an FNL for your instructors. This is something you should talk about with your primary DSPS counselor.
  • To access the testing module, navigate to the left hand side of the screen and under “My Accommodations,” click the “Alternative Testing” tab.

Step 3: Select Your Class

  • To schedule an exam, select the class from the drop down menu at the top of the screen. Then click the button below that reads “schedule an exam.”

Step 4: Scheduling Your Exam

  • From here, you will tell the testing center staff about your exam. You can select what sort of test you are taking, such as an exam, quiz, midterm, final, etc.
  • Please make sure that you select “Fresno City College” for the campus location if you are attending classes at Fresno City.
  • The “standard length of exam” is the amount of time in minutes that your instructor has allowed for the class. Please do not calculate your own extended time. AIM will calculate it for you based on the number of minutes you enter in this box. If you do not know how long the class is allowed for the exam, please contact your instructor. You can edit the amount of time after you have submitted the request.
  • After you enter the date, time, and standard length of exam, you can select which accommodations you will be using. Your individual accommodations will populate in the “services requested” section. You only need to select the accommodations you would like to use for this specific exam.
  • If your exam is being given via Canvas, you may select to use a computer in the “required technology” section.
  • If there is anything else that you think the testing center staff needs to know, you can add that information in the “additional note” section.

Step 5: Additional Portal Options

  • You can log in to your AIM portal at any time after your exam is scheduled and view the details. Make sure you remember to navigate to the “alternative testing” tab on the left hand side first.
  • If you need to change a detail about your exam, such as the length, date, or time, you may click “modify request” and make the necessary changes. The testing center staff will be notified that you have requested a change. You can log in and check on the status of your exam any time you’d like.

Questions?

  • If you have any questions, please do not hesitate to contact the Fresno City College DSPS office at (559) 442-8237.
  • You may also email the testing staff directly at dspstesting@fresnocitycollege.edu.
  • Additionally, you can reach out to the DSPS counselor if you have any questions regarding your accommodations.

 

How do I notify my instructor(s) that I have a testing accommodation?

  • Once you have had an appointment with a DSPS counselor, you will need to log into AIM and request that a Faculty Notification Letter (FNL) be sent to your instructor(s).
  • Your accommodations do not begin until you've requested your FNL, so it is important to request your FNL as early in the semester as possible.
  • As soon as you request that an FNL be sent out to your instructor(s), it is your responsibility to follow up and communicate your accommodations needs with your instructor(s).  Personally reach out to your instructor(s) to introduce yourself and notify them that you will be using extended testing time on all exams and quizzes.
  • Early communication with your instructor(s) regarding your accommodation needs will help the entire semester flow more smoothly.

When should I schedule my appointment for my exam?

  • Due to distance learning, most of your exams will be taking place via Canvas.  You ill only need to schedule an appointment with DSPS if you are approved for a reader and/or scribe.
  • Schedule your exam as soon as possible.  We require a minimum of a week ahead of time to assure that we have adequate time to prepare.
  • We encourage you to review your syllabus at the beginning of each semester and schedule all your exam appointments for the entire semester.

How do I schedule an appointment for an exam?

  • Call our office at 559.442.8237 or email us at dspstesting@fresnocitycollege.edu.  Be ready to provide the name of your DSPS counselor, your student ID number, the class, your instructor's name, and the exam accommodations for which you've been approved.
  • If you have been approved for a reader, the use of a Kurzweil screen reader is encouraged.  If Kurzweil is not an option for you, schedule an appointment with DSPS testing and a reader will be provided to you via Zoom.
  • Once your appointment has been scheduled, it is your responsibility to contact your instructor and request that they send a copy of the exam to DSPS.  We will need a physical exam if Proctorio is used in your exams.

How do I calculate my time accommodation?

  • When you meet with your DSPS counselor to develop your Academic Accommodation Plan (AAP), your counselor will determine the time allotted for you to take your exam.  For each individual exam, DSPS testing staff will calculate the correct time and notify you prior to the exam.  To request any changes or adjustments, please speak with your DSPS counselor.

What should I expect of exam day if I am approved for a proctor (scribe or reader)?

  • Prior to the exam, you should receive an email with a link to a Zoom meeting, including instructions.
  • Be prepared to show us your ID.  Your workspace should be clear of all books, papers, phones, food, and drink, etc.  You should be completely alone and in a quiet area where you will not be disturbed.
  • When the time for your appointment arrives, join the Zoom meeting where your proctor will be waiting.  Please be on time.  The test proctor will stop the test at the designated end time.  You may ask your test proctor to give you a 10-minute warning before the end of your exam.
  • Please notify DSPS if you are running late for your exam.  In extenuating circumstances, you may contact your instructor for approval to reschedule the exam.
  • Once you are finished, your proctor will email the completed exam to your instructor.

What do I do if I am dissatisfied with my accommodation?

  • We encourage you first to reach out to your DSPS counselor.  DSPS counselors act as a liaison between students and instructors and can help resolve concerns.
  • If you are dissatisfied with the resolution reached by your counselor, we encourage you to reach out to the DSPS Director, Susan Arriola, for further assistance.

Faculty

If you prefer to have a visual aid, there is a video tutorial for faculty for Alternative Testing with AIM

What is AIM?

  • AIM (Accessible Information Management) is an online platform for DSP&S students, staff, and faculty.
  • Students can request their academic adjustments and auxiliary aides, schedule exams, and more via AIM through their Fresno City College My Portal.
  • Instructors receive Faculty Notification Letters (FNL – formerly NOAS) with requested accommodations from their students via a proxy email address: dsps.aim@scccd.edu.
    • Note: The FNL comes from the student, not the DSP&S office.

Faculty Notification Letter 

What's included?

  • Student Name and ID
  • Primary DSPS Counselor
  • Specific accommodations the student is eligible to receive
    • The student is able to customize their approved FNL accommodations.
    • A student may update their FNL at any point in the semester if they decide to begin using an approved accommodation they did not initially include.
    • If the student updates their FNL, the instructor will be emailed an updated FNL.

Exam Scheduling 

  • Students will schedule exam appointments through their DSPS AIM Student Portal. Once the student schedules, you (and all instructors for the class) will receive an email with a link to upload the exam and enter exam details. 
    • Entering exam details is a required part of the process, even if you will not be uploading your exam to the portal. 
  • After clicking the link in the email, you will be prompted to log in to your DSPS AIM instructor Portal through the SCCCD single sign-on. 
  • If you do not already have the DSPS AIM Instructor Portal on your dashboard, you can add it via the apps catalog. 

Exam Upload

  • Uploading exams through the secured DSPS AIM Instructor Portal is the preferred method for submitting your exams to the testing center. 
  • When you click on the link that you receive when the student schedules their exam, you will be prompted to upload your exam in Step 1 in the drop down menu.
  • If you need to make other arrangements to submit your exam, please contact the Fresno City College DSPS Testing Center. 

Exam Details 

  • You must enter exam details/instructions even if you do not plan on uploading your exam to the AIM portal. 
  • Entering exam details helps the testing center know how to administer the exam using the guidelines you have established for the class. 
  • It also asks how you will be submitting the exam, how you would like the exam returned, and the best number to reach you in case of an urgent exam-related question. 
    • We do not give your personal number to students or use it for any other reason.

Navigating the Instructor Portal

  • You can access the Alternative Testing module directly through your DSPS AIM Instructor Portal, available via your single sign-on. 
  • You can upload exams and enter exam details directly through this module. 
  • You can also view the status of the exam.
    • Select "View Detail" under "Status" to view information about date, time, and location of the exam. 
  • Once you have uploaded an exam, you can view it in the Alternative Testing module in AIM.

Completed Exams 

  • You will receive an email notification once the testing center staff has marked the student's exam as complete.
  • If you elected to have your exam returned via AIM, you can access the file through the Alternative Testing module in the DSPS AIM Instructor Portal by selecting "Completed Exam Files" in the upper right corner. 
  • Scroll down to the bottom of the page to find "List Completed Exams by Students."
  • Select "View." You will be emailed a verification code to access the file. 
  • The exam is available for instructor download for the remainder of the term unless deleted. 

Questions?

  • If you have questions, please do not hesitate to email us at dspstesting@fresnocitycollege.edu, or call the main DSPS Office at (559) 442-8237. 
  • You may also reach out to the DSPS Counselor noted on your student's FNL for student specific questions or concerns. 

How do I know whether my student has been approved for testing accommodations?

  • Once your student has met the eligibility requirements for DSPS, you will receive a Faculty Notification Letter (FNL) via email explaining the approved accommodations requested by the student.  You should also receive follow-up communication from the student.

What is a Faculty Notification Letter (FNL)?

  • A Faculty Notification Letter (FNL) is confirmation for faculty that a student completed the DSPS Intake Process and is eligible for accommodations.  When student accommodations are approved, an FNL is generated and sent to instructors via email.  For more information, please see the  Faculty Resource Guide located on the DSPS Faculty Resources web page. Please keep the information found in the FNL confidential.

I have received the FNL.  What do I do now?

  • With distance learning, most of your exams will take place via Canvas.  You can adjust the time an individual student has to complete an exam in the Canvas settings.  Please see How to Add Extra Time to a Canvas Exam in the Canvas Community Guides for step-by-step instructions.
  • If the student needs a proctor (reader or scribe), please contact DSPS testing staff and you will receive a testing coversheet to complete.  If you use Proctorio, you will be asked to provide a copy of the exam or adjust the setting to allow for screen-sharing.
  • The time provided on the coversheet should indicate the amount of time that the class is normally allowed to complete the exam, not the amount of time the student with accommodations will need.  DSPS testing staff will calculate the extended time for students with accommodations.

I have a student that I suspect may need additional assistance but they have not informed me of a disability.  What can I do?

  • Through your Faculty Portal, please access your courses via the AIM APP to view a list of DSPS students who have been approved for accommodations.
  • Make a general referral by sharing information with the student about resources on campus that would benefit any student and include DSPS, Tutorial Center, etc.  Example: "I want to share some information about some campus services that you might find helpful."
  • Access Starfish Early Alert to raise a flag for students who may be struggling academically.
  • If you have concerns about a student in your class but aren't quite sure how to approach them, please feel free to reach out to DSPS staff for assistance and guidance.